Luminarium FAQ

Where is the Luminarium taking place?

The Luminarium is taking place outdoors on the event field in Hanley Park. Full address Hanley Park, The Parkway, ST1 4DX.

Hanley Park is in Shelton, Stoke-on-Trent, within walking distance of Stoke-on-Trent mainline railway station. Pedestrian access is off the boundaries of the park – College Road, Avenue Road, Ridgway Road and The Parkway.

The park can also be reached on the Caldon Canal, which runs through the park, and joins the Trent & Mersey Canal at Etruria Locks. Bus services 23, 23A every 10 minute; .25 every 10 minutes; 24, 24A every 30 minutes. Stoke-on-Trent train station is also 1 mile away.

When is the Luminarium taking place?

The Luminarium will admit visitors on Wednesday 14 August from 1pm to 7pm, Thursday 15 and Friday 16 August from 11am to 5pm.

Do I need a ticket?

Yes. Everyone will need a ticket to enter but these do not have to be pre-booked and can be purchased at the Box Office onsite, apart from tickets for the first hour of every day, which can only be booked online.

Tickets for the last hour of the day are only available at the onsite Box Office and cannot be booked online.

Onsite Box Office will be open during opening times and tickets are available on a first come first served basis. We do expect a high demand for onsite tickets and expect there to be large queues so please factor that into your visit if you do not have a pre-booked ticket.

Advance online tickets are available at newvictheatre.org.uk but as of Wednesday 17 July these are fully booked.

In time slots where online tickets are available to pre-book, people with those tickets will be given priority access.

When should I arrive?

Advance ticket holders must arrive 10 minutes before the time indicated on the ticket and will have priority access up to 30 minutes from the time indicated on the ticket. A small queue should still be expected.

For those using the onsite Box Office please expect to queue. Tickets are available on a first come first served basis on the door.

How much do tickets cost?

Price of tickets including concessions is £5 per person. Tickets are free for 18 and under. Free tickets are available for carers, but a ticket must still be booked for them.

Is there an age restriction for this event?

Children under the age of 16 must be accompanied by an adult (a minimum of 1 adult for up to 4 children).

How long is the experience?

Time slots are every 30 minutes and once inside there is no time limit on your visit, however the duration of the visit may be limited to 20 minutes at busy times.

Where can I park?

Free parking is available at Staffordshire University Car Park, Leek Road, ST4 2DF. Parking for the Luminarium is available in Car Park 1. Turn left at the first mini roundabout as you enter the University and look for our Luminarium event signage. Hanley park is a 14 minute walk away. For the best route, please see our map below:

Parking is also available at Hinde Street Car Park, Cardiff Road, Hanley, ST1 3RF (This is a 10 minute walk from Hanley Park) and Smithfield Multi Storey Car Park, Cambridge Street, Hanley, ST1 4EP (This is a 15 minute walk from Hanley Park).

There is limited parking onsite and we ask people to walk where possible and not to block roads around the park.

Road closures: Station Road is currently closed.

Will there be toilets at the venue?

Hanley Park have a number of onsite toilets. There will also be portaloos available.

Will there be food available at the venue?

There will be food venders onsite where you can purchase food, drinks and sweets. We also encourage everyone to support the local shops, cafes and restaurants nearby.

Please do not take food or drink into the Luminarium except for water.

Are dogs allowed in the Luminarium?

The luminarium is not intended for animals to enter. Assistance/ Service dogs may enter only if they are wearing dog booties, and they must be on a lead. Alternatively, an assistance dog may wait outside under supervision of the Luminarium’s staff.

What is your smoking policy?

Smoking is not permitted inside the Luminarium or outside, in close proximity to the installation.

Can I wear footwear in the Luminarium?

We ask that visitors remove footwear in the reception area of the Luminarium before entering. Shoes and possessions are left in the reception area at the owner’s risk.

How do you make your events safe?

Appetite, along with it’s Production Manager, PH Productions, has been organising events, large and small scale, for over 10 years. We have lots of knowledge and experience in our team ensuring we plan for all eventualities to keep our events safe and welcoming. We work with a number of partners, including the local councils, Business Improvement Districts and Police, to ensure we have up to date information and can make plans accordingly. We always have an additional security presence at our large events and are in close radio and phone contact. We produce risk assessments and event management plans to ensure everything from installing a stage to keeping our audiences safe has been considered. During the event our trained staff implement our plans and adapt to any changing circumstances, to ensure everyone has a safe and welcoming experience.

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Luminarium FAQ

Where is the Luminarium taking place?

The Luminarium is taking place outdoors on the event field in Hanley Park. Full address Hanley Park, The Parkway, ST1 4DX.

Hanley Park is in Shelton, Stoke-on-Trent, within walking distance of Stoke-on-Trent mainline railway station. Pedestrian access is off the boundaries of the park – College Road, Avenue Road, Ridgway Road and The Parkway.

The park can also be reached on the Caldon Canal, which runs through the park, and joins the Trent & Mersey Canal at Etruria Locks. Bus services 23, 23A every 10 minute; .25 every 10 minutes; 24, 24A every 30 minutes. Stoke-on-Trent train station is also 1 mile away.

When is the Luminarium taking place?

The Luminarium will admit visitors on Wednesday 14 August from 1pm to 7pm, Thursday 15 and Friday 16 August from 11am to 5pm.

Do I need a ticket?

Yes. Everyone will need a ticket to enter but these do not have to be pre-booked and can be purchased at the Box Office onsite, apart from tickets for the first hour of every day, which can only be booked online.

Tickets for the last hour of the day are only available at the onsite Box Office and cannot be booked online.

Onsite Box Office will be open during opening times and tickets are available on a first come first served basis. We do expect a high demand for onsite tickets and expect there to be large queues so please factor that into your visit if you do not have a pre-booked ticket.

Advance online tickets are available at newvictheatre.org.uk but as of Wednesday 17 July these are fully booked.

In time slots where online tickets are available to pre-book, people with those tickets will be given priority access.

When should I arrive?

Advance ticket holders must arrive 10 minutes before the time indicated on the ticket and will have priority access up to 30 minutes from the time indicated on the ticket. A small queue should still be expected.

For those using the onsite Box Office please expect to queue. Tickets are available on a first come first served basis on the door.

How much do tickets cost?

Price of tickets including concessions is £5 per person. Tickets are free for 18 and under. Free tickets are available for carers, but a ticket must still be booked for them.

Is there an age restriction for this event?

Children under the age of 16 must be accompanied by an adult (a minimum of 1 adult for up to 4 children).

How long is the experience?

Time slots are every 30 minutes and once inside there is no time limit on your visit, however the duration of the visit may be limited to 20 minutes at busy times.

Where can I park?

Parking is also available at Hinde Street Car Park, Cardiff Road, Hanley, ST1 3RF (This is a 10 minute walk from Hanley Park) and Smithfield Multi Storey Car Park, Cambridge Street, Hanley, ST1 4EP (This is a 15 minute walk from Hanley Park).

There is limited parking onsite and we ask people to walk where possible and not to block roads around the park.

Road closures: Station Road is currently closed.

Will there be toilets at the venue?

Hanley Park have a number of onsite toilets. There will also be portaloos available.

Will there be food available at the venue?

There will be food venders onsite where you can purchase food, drinks and sweets. We also encourage everyone to support the local shops, cafes and restaurants nearby.

Please do not take food or drink into the Luminarium except for water.

Are dogs allowed in the Luminarium?

The luminarium is not intended for animals to enter. Assistance/ Service dogs may enter only if they are wearing dog booties, and they must be on a lead. Alternatively, an assistance dog may wait outside under supervision of the Luminarium’s staff.

What is your smoking policy?

Smoking is not permitted inside the Luminarium or outside, in close proximity to the installation.

Can I wear footwear in the Luminarium?

We ask that visitors remove footwear in the reception area of the Luminarium before entering. Shoes and possessions are left in the reception area at the owner’s risk.

How do you make your events safe?

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